We take the greatest care in the manufacture, preparation and set up of our guitars and accessories. However, if there is a fault that we have failed to detect, please advise us within 3 days of receipt.
The guitar or accessory should be returned to JWC Guitars Ltd immediately.
We will replace the guitar/ accessory if the fault is verified once the product has been returned and inspected.
In addition, we offer a 12 month guarantee on faulty workmanship which may be transferable on sale to a new owner of a JWC guitar within the 12 months guarantee period, provided we have been notified of the name and address of the new owner.
Guitars and products must be in an original and unaltered condition without modification or changes in any way which if made without our prior consent will render the guitar guarantee null and void.